The Importance Of Communication Skills

Communication skills simply do not refer to the way in which we communicate with another person. It encompasses many other things – the way in which we respond to the person we are speaking, body gestures including the facial ones, pitch and tone of our voice and a lot of other things. And the importance of communication skills is not just limited to the management world, since effective communication skills are now required in each and every aspect of our life. However, in this article we will discuss the importance of communication skills in two areas namely business and relationships.

First, let us concentrate on the importance of communication in business. We can measure the importance of communication skills in the business sector when we take a look at job advertisements. There is little chance that you will come across an advertisement which does not mention that candidates should have good communication skills. Perhaps this is the only criteria which creates a positive impact when a person goes for a job interview. This is because technical qualifications are likely to be more or less the same for the candidates.

Without effective communication skills, a person may find it impossible to climb up the corporate ladder. Promotions come to those who can communicate effectively at all levels, from senior management level to the lowest employee. The use of communication skills in business is covered in more detail at http://www.communicationskillsworld.com

As for communication within relationships, it should be remembered that maintaining good relationships is a way to a healthy lifestyle, and a good relationship can only be maintained by maintaining healthy communication with our near and dear ones. They are the ones we stay with on a regular basis. They are also the ones who see us at our best as well as our worst.

Good communication skills help the relationships to develop along good lines, and ensure that arguments and disagreements are kept to a minimum. Good communication will avoid arguments and insults

Another important part of communication in relationships is taking the initiative yourself. Do not wait for your best friend to call you after a long break. Instead take the phone and also take initiative to start the conversation. Often people have this problem while communicating, which comes from fear. They always think a thousand times whether to approach a person or not. But a person with good communication skills is always the first to start a conversation.

Given the importance of communication skills in both the personal and the corporate world, any individual who want to make progress with their life should develop this important skill.

Sun Tzu Art of War – Communication Tools

According to the Book on Military Administration, "In battles, as verbal communication can not be heard clearly, cymbals and drums are used as commands" As visual communication and eye contact are hampered, banners and flags are used as signals. Now the purpose of using cymbals, drums, flags and banners is to draw attention of the troops and focus them for combat under the direction of the commander. Once the troops are united as one body, the courageous ones will not advance forward by themselves and the cowardly ones will not retreat by themselves. This is the art of directing larges forces in battles. - Chapter Seven, Sun Tzu Art of War

For battles at night, use more torches and drums. For battles in the day, use more banners and flags. These different means of communication can be designed to influence the judgment of the enemy. – Chapter Seven, Sun Tzu Art of War

As mentioned above, during day operations more banners and flags should be used for communication and during night operations, drums and torches should be used instead. From here we can see how observant Sun Tzu is. He even noted down what type of communication we should use during each battle, but of course the list of tools mentioned is not exhaustive, communication channels should depend on the terrain as well. For example, if you are in a flat terrain, a larger banner (daytime) or fireworks (night) should be used for communication because they can convey accurate messages, if you have explained accurately what each signals mean. But note here is that your signals, not tools, should be like your strategy, it should change with every battle. If you have a fixed form of communication signals, sooner or later, your enemy will be able to decipher them and that that would likely be the result of your defeat. This explains why Sun Tzu said the means of communication can be used to influence the enemy.

Business Application

Communication is very important in business. Communication breakdown can be detrimental to a business, like losing a big client or slow reaction to a rival's move. With a strong understanding of each communication tools weakness and strength would you then be able to use it to your advantage. Good communication system can grant a company great flexibility, shorter reaction time and faster response. It is similar to an irrigation system. With good proper control system of the flow, accurate amount of water, water flowing to the right place, the fields will flourish because of it. These are capabilities that are extremely valuable in this dynamic business environment. Some forms of communication channels are e-mail, letters, internet messenger, telephone, internet telephony or video conferencing and face to face. I will talk about their usage within the company. Please take note that having the proper communication tools is only one aspect of a good communication system though.

E-mail

E-mail could be formal or informal, nowdays because of the corporate frauds that happened in US, companies are now required to keep a copy of all the e-mails that are sent out to within and outside the company. E-mails does not solicit fast response from the recipients. It can be secure if the security system's guideline and usage is strictly adhere to. E-mail is a cheap way of sending information and documents within the company and these information can be stored electronically so cost savings align from these characteristic. But one downfall of communication is emotions are not properly delivered out. E-mails would be suitable for clear cut instructions or information that does not require immediate attention and preferably within a department. Cheap because can transfer with least costs through company even if overseas. It is sooner to technology risks.

Letter

What is described here are paper letters sent from one department to another. It is only needed when you want to formalize a request or a work order. But this kind of communication is slowly being taken over by e-mail. Letters are more concrete than e-mail because electronic files are typically subordinated to suspicion of editing or changing. Letter has the same characteristics as that of the e-mail but since it is tangible, it is not like e-mail where you can deny you have received it .. Security wise, it could be better or worse than e-mail depending on situations. It could be cost if you need to send it overseas. It is more reliable than electronic mode of communication.

Internet Messenger (Instant Messaging)

With the popular use of internet, internet messenger like ICQ, MSN Messenger and Yahoo Messenger are being popularized, it allows fast relay of information and nowadays these messengers have the capabilities to help you know whenever the person on the other end is around or not. But again, it lacks the transfer of emotions. The voice and tone of your message can not be sent out through the messenger, even with emoticons, misunderstanding can still occur. What you sent out could have been in a tone of offering help like "What do you want me to do?" But others after reading the message may interpret, you are angry with him for doing something. But Internet messenger has its pros as well, it could have been used as a channel for informal discussion within the company because some of these messengers can allow multiple users in a single chat windows. And it is cheap since most of them are free and information can be transferred overseas cheaply. It is sooner to technology risks.

Telephone

Compare to the other modes that are mentioned, it is a reliably better channel of communication. Because your tonality, voice qualities are also transmitted reducing the chance of your message being misunderstood. But it lacks another communication characteristic that is important and that is body language. It definitely solits fast response because you can only communicate when the receiver is on the other side at the same time. But it can be very expensive if you need to communicate overseas. And reliability should be better than any electronic channel since this industry has been around for a very long time.

Internet Telephony & Video Conferencing

Internet telephony is slowly becoming very popular because SMEs and MNCs can make overseas call cheaply. This also includes video conferencing, which is made more popular with the prevalence of broadband. It has all the characteristics of telephone, with video conferencing being better because body language, to some extent, can be conveyed as well. But reliability could be a problem depending on the infrastructure and service provider available on both sides. Setting it up is cheap with a web camera and broadband connection.

Face to Face

Up till now, this is the best form of communication, the only downside is you despite you can observe and receive the full signals from your conversation party, the same thing can be said for the other party as well.

So choose the proper communication tools to effectively bring your message across. The correct communication tools can enhance the efficiency and effectiveness of your communication system thus improving your business process.

5 Common iPhone Repair Problems to Deal With

Are you looking for a good iPhone repair company that can help you take care of your phone? You would certainly have paid quite a bit of money for this phone which would have become an important part of your life. You’ll need to ensure that it is always in good working condition. However, a few problems might pop up that you might have to face from time to time. The inability to use your phone will reduce your personal or official productivity considerably. In addition, it will cause you a great deal of frustration.

Common iPhone repair problems that need professional assistance are:

1. Cracked screen – Your iPhone has been equipped with a screen made of special glass that does not crack easily. Even so, you might succeed in breaking it if you drop the device once too often. You’ll then be unable to use it since it has only one button off screen.

2. Battery repair or replacement – If your phone’s battery is not working effectively then you won’t be able to get the best performance out of it. Your mobility will be affected drastically if you cannot get to use your phone from any location.

3. Water damage – It is very common to hear of a phone that has been dropped in the bath, toilet or swimming pool. Once water enters the case then there is a good chance that the device will not work properly.

4. Home button not working – The home button is a very important one but it can begin to stick because of constant use. You’ll find it very hard to have control over your phone until this button is repaired.

5. Dock connector not working – If this does not work properly then you won’t be able to charge your phone’s battery once it gets discharged.

The iPhone is a very sophisticated electronic device that can have problems from time to time. You’ll need a good iPhone repair company that will take care of these and other problems with a great deal of ease. It’s a good idea to locate one such company as soon as you buy your iPhone (or indeed any other smart phone) so that you are not dependent on the authorized repair store that will charge you a lot of money. Keep in mind that repairs have to be carried out by experienced technicians or else your iPhone might be ruined for good.

Best Online Food Ordering System – Restaurant Checklist

Choosing the best online ordering system will be easier if you have a checklist to go by, so you can use this to help you!

What may be the best for you, may not be not the best for someone else. And what may be the best for someone else, may not be the best for you.

From a computer programming point of you, the best is one that is totally customized to your needs and no one elses … period. But this can be very expensive, so it is not really an option for most restaurateurs.

-Ask if they have any experience with this type of system being installed on different food service businesses. If it is based on past experience then chances are you are benefiting from their real world experience and you benefit from their system design based on their past experience.

-Simple to navigate, not cluttered and easy to order quickly with out too much trying to figure out how to order online.

-Professional looking and not cheesy looking.

-The option to integrate with your website if you already have one, or one one that allows you to customize it for your own look and appeal.

-Easy for you to change, add, delete your online menu at will that is not dependent on someone else that will charge you each time they make a change for you.

-A online ordering system that can be search engine optimized otherwise it is not worth it. This is a critical component in allowing you to get free organic traffic from the search engines.

24-hour support imperative

-Whom ever sells you the system find out if he or she knows anything about search engine optimization, or how to get traffic to your site this is worth in the $ 1000's of dollars and if he or she can consult you in this area, you are at an advantage if you purchase from him or her that can assist you with quickly understanding insider secrets that are very expensive to get. This individual is very valuable. He or she can help you make more money and save money by consulting you for free.

-Secure payment Gateways with options to protect your customers credit card information, when they order online from your website.

-Ask if your customers credit information is not stored anywhere, it is deleted so not to compromise any of your customers credit card personal information.

-Quick and simple tracking ordering system to allow you to track your orders.

-Will your system information be backed up, if so how often.

-One that search engine optimization has been applied from the beginning if not later on is ok, but better sooner then later.

-A back office support system that allows you to maximize your online ordering system, allows to track all of your sales history so you can analyze what is selling online and is not.
-One that the system can grow with your growth, and handle the bandwidth being used up if you start getting a lot of traffic.

-Real-time database generation, that will allow you to tap into consumer behavior and ordering patterns, which may give you some ideas on how to market better to them.

-Friendly but comprehensive sales reports are critical to have, does it offer this.

Copyright @ 2008